Terms & Conditions

Terms and Conditions of Use

The following terms and conditions listed below will apply between you and Franco Arazzi Online Shop (represented by: Ing. Tereza Sejkotová, Lamačova 905, Prague , Czech Republic, Identification number: 01112988) for the sale and purchase of the items contained in your cart. The terms do not affect your statutory rights.

Availability of goods and prices

Goods will be sent to the address given by you in your order and stated in the Order Confirmation.

We make every attempt to ensure that all prices on our website are accurate, however discrepancies may occur. If we discover an error in the price of goods already ordered we will inform you as soon as possible and ask that you reconfirm your order at the correct price, whilst also giving you the option to cancel it. If we are unsuccessful in contacting you we will consider the order cancelled. If we cancel your order, you will receive a full refund.

International Shipping

If your delivery address is not within the EU (European Union), you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Franco Arazzi Online advises each customer to contact their local customs office for further information.

You should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Validity

By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.

Your Undertakings and Warranties

You warrant that the information given on your order form is complete and accurate.

Acknowledgement of Order

When you have completed your order you will be sent an e-mail confirmation. It will state what the products are on order together with delivery and invoice details. Products with free shipping have not any additional Post & Package charges and VAT (where appropriate), because it is included in the price of the product. Products without free shipping have the total cost including VAT (where appropriate) and Post & Package charges stated in the email confirmation. If for any reason your order cannot be processed, a member of the customer services team will contact you to explain the nature of the difficulty.

Our Contract

No contract for the sale of any product will subsist between you and Franco Arazzi Online until the product(s) ordered have been despatched. We will send a confirmation email when the goods have left our warehouse. This confirmation e-mail amounts to an acceptance by Franco Arazzi Online Shop of your offer to buy goods.

Where an order is to be fulfilled in instalments, those products yet to be despatched will not form part of our contract with you. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.

Data Protection

Franco Arazzi Online Shop will never make your personal details available to other companies for marketing purposes. We will keep a record of your address details with the intention of sending your order. See Franco Arazzi Online Website Privacy Policy for more information.

Information you enter into our registration forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your attempted transaction, even if you do not confirm the transaction. This may be used to send operational emails to enquire as to why the purchase was not completed. We will not use this data for any other purpose, we will not store it for longer than necessary and we certainly will not share it with any other company. Our aim is simply to provide you with the highest level of service that we can.

Payment

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and Franco Arazzi Online Shop will not be liable for any delay or non-delivery.

Returns
Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from Franco Arazzi Online Shop.

Damaged goods or incorrect deliveries

Our warranty contained in ‘Delivery Policy’ and ‘Returns Policy’ is subject to the following conditions: (i) the goods must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result; (ii) any claim by you in respect of any shortages and/or defects in the goods must be notified to us by you within seven days of the delivery date, stating the nature of the shortage/defect and quoting the invoice no.; failure to so notify us will deem you to have accepted the goods. In some cases Franco Arazzi Online Shop may require you to return the defective goods to Franco Arazzi Online Shop at its cost. Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we can at our option make up the shortages or replace the goods free of charge, or refund the price of the goods in question to you. In addition for defective goods we will refund you reasonable costs incurred for postage of the goods, but we shall have no further liability to you. If you do not notify Franco Arazzi Online Shop accordingly, Franco Arazzi Online Shop shall have no liability for any defects and you shall be bound to pay for the goods

Force Majeure

Franco Arazzi Online Shop shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Limitation of Liability

Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction, however nothing in these terms and conditions shall exclude or limit Franco Arazzi Online Shops liability for death or personal injury as a result of Franco Arazzi Online Shops negligence.

Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with Czech Law and agree to submit to the exclusive jurisdiction of the Czech courts.

Promotion Code Terms & Conditions

Promotional codes entitle you, at the time of ordering, to a saving on a new order placed with Franco Arazzi Online Shop. Details of any minimum or percentage discount, including VAT and saving entitlement can be found in your voucher email.

Promotion codes are only valid for orders placed online.
Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with Franco Arazzi Online Shop.

Franco Arazzi Online Shop reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.

Promotion codes are only valid for a limited period of time. The expiry date will be publicised with the relevant promotion code.

Only one promotion code can be used per order.

Promotion codes are not valid in conjunction with any other promotion. Offer is not valid on sale items or other discounted items.

In the event of product returns, refunds will be given for cash used in the original purchase once the discount is applied, less any shipping costs charged on the original order.

In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately. The sum in cash exceeding this value, less any shipping costs charged on the original order, will be returned to the customer. The promotional discount will not be applied to replacement items, if the offer is still valid at the time of making a return – you should place a new order using the original promotional code.

In the event of any returns meaning that the order no longer qualifies for the promotion advertised, Franco Arazzi Online Shop reserves the right to deduct the value of the offer from the refund.

Franco Arazzi Online Shop reserves the right to change these Terms and Conditions at any time

Franco Arazzi Online Shop reserves the right to terminate the validity of any promotional code at any time.

Care Guidelines

Care guidelines are clearly stated on Franco Arazzi Online Shop Website and should be followed to ensure the maximum lifecycle for that item. If you are unsure please contact customer services by email.

Delivery & Returns

Delivery Policy

Franco Arazzi maintains full ownership of the products until full payment has been obtained.

It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. All packages are sent via international couriers from our atelier in Prague. Your order will be sent within 3 working days after it has been placed if we have it in stock.

You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.

We ship all over the world, and the freight charge may depend on your delivery address, type of shipping and your purchase amount. During the checkout process you will be prompted to choose the shipping option that best suits your preferred method of shipping. Shipping costs are determined by a combination of the shipping method you choose and the total weight of your order.

During checkout you will be able to view your total shipping charges prior to order completion.

Returns policy

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 7 days of receipt for a refund.

When we receive the product, we will refund the value of the purchased the product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.

You always have a 3 months warranty period if something is wrong with the product. Your claim should be send to us as soon as possible.If your claim is justified we will refund your reasonable freight expenses.

Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.

It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 7 days.

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or Franco Arazzi. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  • To send periodic emails: The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Protection of Personal Data

In compliance with the provisions of Czech Law, on the Protection of Personal Data, Franco Arazzi informs the user/client that any personal data provided through this web site is incorporated in a file that is created and maintained under the responsibility of Franco Arazzi.

Personal data provided will be used for the purpose of managing the services offered, processing orders and performing administrative tasks, as well as for sending clients or users, by ordinary or electronic means, technical, commercial or advertising information about products that may be of interest to them. The user or client’s acceptance of this use of personal data may be revoked at any time.

Franco Arazzi guarantees the confidentiality and security of any personal data processed in so far as it has implemented the policies on data processing and security measures. The policies and security measures that have been implemented by Franco Arazzi with respect to the processing of personal data prevent alteration, loss, and unauthorized processing or use of your personal data.

It is entirely at the discretion of the user/client whether or not he/she chooses to provide information requested on forms in order that Franco Arazzi may supply information on its products. This principle also applies to any other questionnaire that may be used in the future. However, if the user/client chooses not to supply certain information, this may make it impossible for Franco Arazzi to provide the service offered. The user may exercise his/her right to access, rectify, cancel or object to the processing of his/her personal data in accordance with the terms and conditions provided in the provisions of Czech Law, on the Protection of Personal Data. To exercise any of these rights, or for further clarification, please contact us by e-mail.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also see our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy, please contact us by email.